Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, contact us, or subscribe to our newsletter. This may include:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely by Stripe; we do not store card details)
• Purchase history and order information
• Communications you send to us

We also automatically collect certain information when you visit our website, including IP address, browser type, pages viewed, and time spent on pages via analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Respond to your comments and questions
• Send promotional communications (with your consent)
• Analyze usage trends and improve our website
• Detect and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Payment processors (Stripe), shipping carriers (FedEx, USPS), email service providers, and analytics tools that help us operate our business.
• Legal requirements: When required by law or to protect our rights.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

4. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our website and improve your experience. You can instruct your browser to refuse cookies, but this may limit some functionality.

We may use Google Analytics to analyze usage patterns. You can opt out using Google's opt-out tool.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and regular security audits. We use Stripe for payment processing, which maintains PCI-DSS compliance. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Data portability

To exercise these rights, contact us at info@vitanovabio.net.

7. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act. You have the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To make a request, contact us at the email above.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

VitaNova Bio
123 Wellness Way, Los Angeles, CA 90001
Email: info@vitanovabio.net
Phone: 1-800-VITA-BIO